Auntie's Attic – Auntie's Attic

FAQs

Placing An Order

How do I add my personalisation and custom details when placing my order?

Do you send approval photos before shipping?

Do you take custom orders?

Dispatch and Shipping

Where do you ship to?

How much does shipping cost?

When will my order be dispatched?

How will my order be shipped?

When will my item arrive?

Do you offer express shipping?

Will I be charged customs and/or import taxes?

Payments

How can I make payment?

Do you offer payment plans?

Discounts, Sales and Offers

Do you offer discounts?

I have a free shipping coupon code but UK shipping is free anyway. What do I do?

Gift Wrapping

Do you offer gift wrapping?

General Questions

Does your website have a wishlist facility?

Where can I view your Terms & Conditions and Privacy Policy?

My item has arrived but it does not look exactly as shown on the product page.

Are your cushions supplied with pad inserts?

I have another question, how can I contact you?

Cancellations, Returns and Refunds

Can I cancel my order?

I would like to return my order. How do I do this?

My order has not arrived. What should I do?

My order has arrived but it is damaged or faulty. What should I do?

Product Care

How should I clean my Auntie's Attic products?

Need More Help

I can't find an answer to my question. What should I do?