Please ensure that you have read and fully understand these terms and conditions. By placing an order with Auntie’s Attic you are agreeing to these terms and forming a legally binding contract.
Auntie’s Attic reserve the right to amend/update these terms without notice.
Payment is required in full when placing your order.
Orders will only be accepted when payment has been received. Payments are accepted by credit/debit card (online or over the phone) or via Paypal or Amazon Pay.
Bespoke/personalised items must be paid for in full before any work commences on them.
You will be provided with an email receipt upon payment of your order.
A hard copy of your receipt will be enclosed with your order.
2. Payment Plans
We offer payment plans on orders of over £100.
No items for your order will be made or dispatched until full payment has been received.
We can take payments at your choice of frequency but the full balance must be received at least 3 weeks before your items need to be dispatched. This is to ensure that we have plenty of time to make your items for you and post in time.
Please contact us to discuss options.
Prices are subject to change but are correct at time of posting.
If there is an error in the price of any item ordered contact will be made to notify you of the correct price. You can decide whether to proceed with the order and pay any outstanding fees or cancel your order.
We ship our items worldwide.
Any applicable delivery charges will be payable by the customer at the time of purchase.
Delivery charges are clearly stated prior to payment being taken during checkout.
Combined shipping is offered on multiple item orders and will be updated as you add items to your shopping cart.
Ready to post items will be dispatched within 2 business days.
Made to order, personalised or custom orders will be dispatched within 2 weeks.
Combination orders containing both in stock and made to order items will be sent in one shipment.
If there is any delay in dispatching your order, we will notify you by email at our earliest opportunity.
Each product is marked “in stock” or “made to order” in the product description.
5. Customs and Import Taxes
Orders shipped outside of the UK may be subject to additional charges such as custom fees. These fees are payable at the discretion of the customs department of the receiving country and are the responsibility of the customer.
Auntie’s Attic will not be held responsible for delays due to customs.
6. Gift Vouchers, Discounts and Promotions
a. Website Gift Vouchers
Gift vouchers can be purchased on our website in denominations of £5, £10, £25, £50 or £100.
They can be used to purchase goods on our website up to or over the face value of the gift voucher.
Gift vouchers are valid for 12 months from the date of purchase. The expiry date is printed on the front of each voucher.
If the full face value of the voucher is not used in a single transaction, any remaining balance will be sent as a new gift voucher with the order purchased.
If the order total exceeds the value of the voucher, the voucher value will be deducted from the order total and any outstanding balance must be paid by the redeemer.
Gift vouchers apply to goods prices only and cannot be redeemed on shipping fees.
Gift voucher codes are single use codes.
Only one gift voucher can be used per transaction.
Gift vouchers cannot be replaced if lost or stolen and cannot be exchanged for cash.
b. Discounts and Promotions
From time to time we will offer discounts or special promotions through our social media channels, on our website, Etsy shop or via our newsletters.
These discounts and promotions will vary in value and all relevant information will be provided at the time the discount or promotion is advertised.
The discount or promotion will be valid for a specified time and will not be applied to any order placed with us before or after the fact.
If requirements are not carried out when placing an order to take advantage of the discount or promotion whilst it is running, ie. entering a coupon code, you will not be able to apply any discount or promotion once you have paid for your order.
If you wish to cancel your order, please contact us as soon as possible to arrange cancellation.
If your order has already been dispatched, please refer to our returns and refunds information below.
8. Returns & Refunds
If for any reason you are not happy with your purchase, please contact us to arrange a return within 14 days of receiving your goods.
All items must be returned unused and in the same condition that they were when received.
Full costs will be refunded once the returned goods have been received and inspected.
The buyer is responsible for return shipping costs.
Contact must be made prior to returning an item. We will not accept returns of any items without communication being made prior to return shipping.
All items must be returned to us via an equal method to how they were dispatched.
All items must be returned within 30 days of receipt of your order.
Once the items have been received a refund of the cost of the items will be given within 7 working days by the same method as payment was received. We will also refund your initial delivery charges. If you paid for an upgraded delivery service we will only refund the basic delivery fee that you would have been charged.
If the items are returned in an unsaleable condition, this then forfeits your right to a refund.
Refunds will not be given on personalised/bespoke items unless they are faulty.
9. Lost, Damaged or Faulty Items
If an order becomes lost in transit, we will send a replacement or issue a refund depending upon your requirements and take up a claim with the postal company.
If your item has become damaged during transit, we will need photographic evidence of the damage to submit a claim to the postal service. The damaged item will need to be returned to us for which we will pay postal costs and we will issue a refund or send a replacement depending upon your requirements.
If a made to order item has been made incorrectly due to an error on your part, we will be unable to accept return of the item.
10. Made to Order & Personalised Items
Due to the handmade nature of our items there may be some variations from the product listing photographs.
In the case of made to order/personalised items we may need to substitute some materials from the pictured product. We will always ensure that any substituted materials are as close as possible to the pictured product and are in-keeping with the product theme.
Any photographs we take of made to order/custom products may be used for advertising and marketing purposes on our website, any other selling platform we may use at any time and any social media accounts we hold at the present time or at any time in the future. Should you wish for photographs of your order to not be used in the manners stated please notify us at the time of placing your order with us.
12. Allergy advice:
Please note that all of our cushions are supplied with high quality feather inners and therefore may not be suitable for allergy sufferers. If you require a non-feather inner due to allergies, please state this when placing your order and we will be happy to supply an alternative.
Should you need to contact us for any reason please view our contact page where you can fill in our contact form.
We aim to respond within 48 hours.
14. Rewards Program
For more information on our rewards program please click here.
These Terms & Conditions have been set in accordance with the Consumer Contracts Regulations 13 June 2014 and Trading Standards Regulations.
Last Updated: 9th January 2018